Guide to ScanEron

How ScanEron works

The complete overview in one minute of reading.

ScanEron turns a sticker with a QR code into the always-updated manual of your product. You upload the documents once; whoever buys the product scans the code with their phone and finds everything: downloadable manuals, videos, technical specifications, frequently asked questions, and an assistant that responds in its own words by reading what you've uploaded.

1. You create a product (we call it QR on the site): you give it a name, a brand, a model.
2. You upload content: manuals, diagrams, photos, videos, technical specifications.
3. Press Save and process: ScanEron reads the documents and prepares the assistant.
4. Set the product to Active and print the sticker with the QR.
5. The customer scans and finds everything. You see in Analytics how many times it has been scanned.

Registration and email confirmation

Upon registration, you receive a six-digit code via email. Enter it on your first access to fully activate the account.

Before confirmation, you can enter and view your account, but you cannot upload files or publish products. If you don't confirm within 48 hours, the profile gets blocked: to reactivate it, just log in and enter the code, even after the deadline. If the email doesn't arrive, you can request a new one from the code page.

Create the first product

1. Go to My QR and press New QR.
2. Type the product name: it's the title that the customer sees first.
3. Add brand, model, and a brief description. They also help the assistant understand what it's about.
4. Choose the language of the public page.
5. Save: the product is created as a draft, visible only to you.

Each product receives an address with a random code, for example www.scaneron.com/QR/s6H7gAD41ikjTF5. That address is what ends up in the QR: it never changes, even if you rename the product or replace the manuals.

In the Information tab, you also find the product options:

• Track statistics — counts scans, downloads, and questions.
• Active AI Chat — shows or hides the assistant on the page.
• Document downloads — allows or prevents file downloads.
• Show FAQs — displays frequently asked questions.
• Visibility — public, password-protected, or private (only you).
• Company logo — at the top above the name or as a background watermark.

Upload content

Everything the customer will find on the page, and that the assistant will use to respond.

Documents and technical documentation. Above the upload area, choose which of the two sections the files go to: Documentation for manuals, instructions, warranties, and certificates; Technical documentation for electrical schematics, CAD drawings, and exploded parts. A file can be moved from one section to another at any time with the icon next to its name.

You can drag files directly onto the box. These formats are read and indexed:

Displayed name. A manual is often called blueEVO_S_plus_230V_ITALIA_8213_TS.pdf. With the pencil icon, you can display it as "Manual Evo 230V": whoever downloads it still receives the file with its original name.

Video. Paste a YouTube or Vimeo link: the first YouTube video is shown directly on the page, without taking the customer away from the site.

Written instructions. Text that you write. For each block, choose whether to make it publicly visible or only for AI: in the second case, it does not appear anywhere and is solely for instructing the assistant. To change the choice on already saved text, use the icon next to it in the list.

Technical specifications. Pairs "specification → value" groupable by section. They appear as a technical sheet and are always passed to the assistant, as they answer most questions about consumption and measurements. With Quick Entry, you can paste them all together:

Power supply:
Voltage: 230 V
Frequency: 50 Hz

Dimensions:
Width: 60 cm

A line that ends with a colon becomes the name of the section.

FAQ. Questions and answers that appear on the page and that the assistant uses as a primary source. They are the fastest tool to cover a recurring doubt.

Protect downloads with a password

If certain documents need to remain confidential to technicians, enable Password for downloads in the Content tab. You can set two distinct passwords: one for documentation and one for technical documentation.

1. Enable the option and write the two passwords.
2. On each file, the lock icon rotates between three states: no password → documentation password → technical password.
3. On the product page, protected files show "Protected" and the box to unlock them appears.

Whoever enters a password unlocks only the corresponding group for the rest of the visit. The two passwords remain independent: you can give one to the end customer and the other only to the service centers.

Product photo

In the Photo tab, you upload the product images. The first one is the cover: it appears at the top of the public page and, in your dashboard, instead of the QR code.

• The other photos can be browsed with arrows, dots, or by swiping on the phone.
• By tapping the photo — or the lens icon at the top right — it opens in full screen.
• You can choose which photo is the cover and reorder them.

How many photos you can upload depends on the plan: 1 in the free plan, 5 in the Base, 20 in the Pro, unlimited in the Enterprise.

The AI assistant

How it responds, what it reads, and how to teach it what it doesn’t know.

The assistant responds only with what you have uploaded: manuals, instructions, technical specifications, and FAQs for that product. It doesn’t invent or draw from external sources. If the information isn’t there, it says so and invites you to contact support.

How to prepare. After uploading the documents, click Save and process. ScanEron extracts the text, divides it into indexed sections, and generates a summary. For scanned PDFs (those made with the photocopier, without selectable text), it uses the AI's visual reading, so it takes a few extra seconds.

Free text for the assistant. In the AI tab, there’s a field where you can write what’s not in the manuals: internal procedures, known defects, error codes, support contacts, compatible spare parts. If the text is long, click Summarize this text: from that moment on, the assistant receives the summary, keeping responses quick.

Custom instructions. Also in the AI tab, you can dictate the tone: respond formally, don’t mention competitors, for serious faults always invite to call the support center. These apply to style, never to facts.

Assistant's face. Choose the default icon, one of the images you find in the list, or upload your own with the Upload button. In the chat, you can also see the image of the person writing.

In what language does it respond. In the AI tab, you can check the languages in which the assistant is authorized to respond. If a customer writes in one of those, it responds in that language even if the page is in Italian; if they write in a non-selected language, the response remains in the product's language. Without any checks, it behaves as before: only the product's language.

Publish and print the QR

1. In the top right of the editor, change the status from Draft to Active.
2. Open the QR Code tab.
3. Download the PNG for printing or the SVG if the printer requests a vector format.
4. With Print stickers, you get a pre-arranged sheet.

You can change the colors of the code: the contrast between background and foreground must remain sharp, otherwise phones struggle to read it.

Clone a QR

For a product line that shares almost everything

If you have ten models that use the same manual and only differ in the code, there’s no need to redo everything from scratch: clone the first one and correct what changes.

1. From My QR, click the Clone icon on the product tab (you can also find it at the top of the editor).
2. Name the copy: the suggestion is "original name (copy)".
3. Check the parts to copy and remove those that would be wrong in the new product.
4. Press Create a copy: the new QR opens immediately, ready to be corrected.

You can copy: product information, photos, documents, technical documentation, written instructions, technical specifications, frequently asked questions, videos and links, assistant settings, options and visibility, code colors.

Analytics: reading the numbers

The Analytics page shows scans, unique visitors, downloads, and questions asked to the assistant.

• Scans — each opening of the page. From the same browser, it counts again after 15 minutes, so simple page updates do not inflate the data.
• Unique visitors — one per device and per day.
• Downloads — how many times your files have been downloaded.
• Unanswered questions — the questions the assistant couldn't answer: they are the list of things to add.

Email and notifications

On the Profile page, choose which emails to receive:

• Email for every new scan — useful at the beginning to see if the stickers are being used.
• Weekly report — the Monday summary with scans and questions.
• Alert for unanswered AI messages — arrives when the assistant couldn't respond.

To avoid filling the inbox, a maximum of one email of each type is sent every fifteen minutes.

If you don't receive anything, press Send a test email on the same page: it tells you immediately if the problem is with the hosting. The weekly report requires that daily maintenance has been set on the server.

Write to the staff

Support within the site, without opening the mail

If something isn't working or you have a doubt, open a message: a person responds, and the reply comes here in addition to email.

1. Press Messages in the left menu, or Contact the staff at the top of a product tab (so we know right away which product you are talking about).
2. Write a clear subject and calmly explain the problem.
3. If needed, attach screenshots, PDFs, or documents.
4. Press Send to staff.

When we reply, a red number appears on the bell at the top right: from there open the conversation and you can continue writing. Each conversation stays open as long as needed, and if you write again in a closed one, it reopens automatically.

Languages and appearance

The site is available in Italian and English: you can switch from the flag at the top right, on every page, even without logging in. The choice is remembered.

Each product also has its own language, which decides in which language the assistant responds to customers.

The light or dark theme follows your computer or phone settings; you can force it with the switch next to the flag.

Plans and limits

When a limit is reached, the site clearly states it and already published content remains online: nothing is lost.

Frequently asked questions

The QR is not readable. Print it larger (at least 2.5 cm on each side), increase the contrast between the two colors, and avoid very curved or reflective surfaces.

The assistant says it can't find the information. Check in the AI tab that the document is Processed. If it is still pending, press "Save and process" again. If the PDF is a scan, reading will take longer.

A manual is not being read. If it is a very old file (.doc or .xls from the Nineties), try reopening it and saving it as DOCX, XLSX, or PDF: reading will be much more accurate.

I'm not receiving emails. Check your spam folder, then use "Send a test email" from the Profile.

I've exceeded the available space. Delete files that are no longer needed or upgrade to a higher plan. Documents already processed remain indexed for the assistant even after freeing up space.

I changed the manual: do I need to reprint the sticker? No. The QR address never changes, so you can replace the content as many times as you want.