Last updated: 29/10/2026
These general conditions govern access to and use of the ScanEron platform. By using the service, you declare that you have read, understood, and fully accepted them. We invite you to keep a copy.
The service is provided by Bertoncello Stefano, based in Via San Giuseppe, 24 — 36060 Romano d'Ezzelino (VI), Italia, registered in the Business Register of, email address info@scaneron.com, PEC (hereinafter referred to as "the Provider" or "ScanEron").
The information in this article is provided pursuant to Article 7 of Legislative Decree 70/2003 (implementation of Directive 2000/31/EC on electronic commerce) and Articles 49 and following of Legislative Decree 206/2005 (Consumer Code).
ScanEron allows the User to create QR codes associated with public web pages containing downloadable documents, videos, written instructions, frequently asked questions, and a conversational assistant that responds based solely on the Contents uploaded by the User.
The QR can describe a physical product, software, or a service (for example, a course, a trip, a professional service). Depending on the type, different sections are available: spare parts and service centers only for physical products; technical documentation for products and software; technical photos only for physical products.
The platform also includes: guided creation of QR codes; automatic filling of features and FAQs based on uploaded documents; automatic description of images; error checking in documents; automatic translation of pages into multiple languages; analysis of unanswered questions and suggestions from the Eron assistant for content improvement; notifications in the reserved area and, if activated, in the browser; voice dictation; cloning of QR codes; password protection for individual sections; public search and business showcase, if activated by the User.
The service is aimed at both professionals and businesses as well as consumers. Some provisions of these terms apply only to consumers and are expressly indicated as such.
The Provider only provides the technical infrastructure: it does not produce, verify, or claim ownership of the Contents uploaded by Users.
To use the service, you must create an account by providing truthful, complete, and up-to-date information. The User agrees to update it promptly in case of changes.
The service is not intended for individuals under 16 years of age. By registering, you declare that you are at least 16 years old or, if acting on behalf of an organization, that you have the authority to bind it.
Access credentials are personal. The User is responsible for their safekeeping and for any activity carried out through their account, unless it is an abusive use promptly reported to the Provider.
It is prohibited to transfer, resell, or share the account with third parties outside of your organization.
The available plans, their limits (number of QR codes, storage space, maximum file size, number of photos per QR, messages from the AI Assistant), and prices are indicated on the pricing page, which is an integral part of these terms.
The free plan has no expiration and is subject to the indicated limits. The Provider may modify the limits with at least 30 days' notice.
Paid plans automatically renew at the end of the chosen period, unless cancellation is communicated before renewal through the reserved area or the contacts indicated in art. 21.
All prices are expressed in euros. Any applicable VAT and taxes are indicated at the time of order.
Failure to pay within the terms may result in account suspension, after notice, and subsequent deactivation of the public pages of the QR codes.
Consumers who purchase a paid plan have the right to withdraw within 14 days from the conclusion of the contract, without having to provide a reason, pursuant to articles 52 and following of the Consumer Code.
To exercise the withdrawal, it is sufficient to send an explicit communication to info@scaneron.com, also using the standard form in Annex I, Part B of the Consumer Code.
Consumers who request immediate activation of the service before the 14-day period acknowledges that, once the performance has been fully executed, they lose the right of withdrawal pursuant to art. 59, paragraph 1, letter o) of the Consumer Code; if the service has been used only in part, the refund will be proportional to the unused part.
The refund occurs within 14 days from the receipt of the communication, using the same payment method used for the purchase.
The User remains the sole owner of the rights to their Contents. The Provider does not acquire ownership of them.
By uploading Contents, the User grants the Provider a non-exclusive, free license, limited to the duration of the contract and solely for the purposes of providing the service: storage, technical reproduction, indexing, text extraction, summary generation, and transmission to Visitors via the public pages.
7.1 Ownership Guarantee. The User declares and guarantees that they own all rights, licenses, consents, and permissions necessary for the materials they upload — documents, technical sheets, guides, texts, drawings, photographs, videos, trademarks, and logos — and that such materials are owned by their company or that they have the necessary authorizations for publication and online distribution. The declaration is made for each upload, through the confirmation requested at the time of file submission, and is recorded with date, time, and network address.
The User also guarantees that the Contents do not violate copyright, trademarks, patents, trade secrets, rights to image or privacy of third parties.
7.2 Indemnity. The User indemnifies and holds harmless the Provider — as well as its administrators, employees, and collaborators — from any claim for damages, demands, legal or extrajudicial actions, administrative sanctions, burdens, or damages, direct or indirect, arising from the violation of copyright or other intellectual or industrial property rights of third parties in relation to the uploaded Contents, including reasonable legal and expert expenses incurred for defense.
7.3 Immediate Suspension and Removal. The Provider does not exercise prior control over the Contents but reserves the right to suspend the account and remove or make immediately inaccessible the files and public pages concerned as soon as it receives a report of illegality, even before verifying its validity, as a precaution and without this constituting a breach or giving rise to any compensation. The reporting and complaint procedure is described in article 17; all in accordance with Regulation (EU) 2022/2065 (Digital Services Act).
7.4 Third-party Data Published by the User. If the User enters the contact details of service centers, resellers, or other third parties, they declare that they have the consent of each of them to publish the respective contact data on the public pages of their QR codes, and they are responsible under Regulation (EU) 2016/679. The declaration is made at the time of entry and is recorded with date, time, and network address. The interested party can request at any time the removal of their data by writing to info@scaneron.com: the removal is carried out without delay and the User is informed.
The User is solely responsible for the accuracy, completeness, and updating of the technical and safety information published, particularly when it concerns the use of devices, systems, or appliances, the operation of software, or prices, duration, conditions, and methods of service delivery.
It is prohibited to use the platform to:
Violating these provisions may result in immediate account suspension, without prejudice to compensation for damages.
The AI Assistant generates responses automatically based solely on the Content uploaded by the User, using language models provided by third parties. It is not a physical person and does not provide professional advice.
Despite the instructions given to the model to adhere to the available documents, responses may contain errors, inaccuracies, or omissions. They do not replace in any case the official documentation of the manufacturer or supplier, safety instructions, qualified technical assistance, service contractual conditions, or legal obligations. They do not constitute legal, tax, medical, or travel advice.
Functions that automatically propose texts (filling in features and FAQs, descriptions, translations, error checks, Eron suggestions) produce proposals: the User reviews them and is responsible before publishing. Automatic translations may contain inaccuracies; the User can correct them.
In the presence of risks to the safety of people or things, the User and the Visitor must refer exclusively to the official documentation of the manufacturer and consult qualified personnel.
Conversations with the AI Assistant are stored for service delivery, security purposes, and to allow the QR Holder to improve their content. Visitors are asked not to enter personal or confidential data in the chat.
The Provider takes reasonable measures to ensure that the system is used transparently, clearly indicating to the Visitor that they are interacting with an automated system, in accordance with Regulation (EU) 2024/1689 (AI Act).
The software, graphics, trademarks, logos, site structure, and documentation are owned by the Provider or its licensors and are protected by copyright and trademark law.
The User is granted a personal, non-exclusive, non-transferable, and revocable right of use, limited to the duration of the contract and the intended purposes.
Decompilation, reverse engineering, reproduction, or creation of derivative works is prohibited, except within the mandatory limits of the law.
The processing of personal data is described in the privacy policy, which is an integral part of these terms.
Regarding the User's account data, the Provider acts as the data controller.
Regarding any personal data contained in the uploaded Content and data of Visitors collected through public pages, the User acts as the data controller and the Provider as the data processor pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR). Upon written request, the Provider makes a data processing agreement (DPA) available.
The User agrees to upload personal data of third parties only in the presence of an appropriate legal basis and to provide the necessary information to the data subjects.
The Provider commits to ensuring service continuity with the utmost diligence, but cannot exclude interruptions due to scheduled maintenance, updates, hosting infrastructure failures, unavailability of third-party services, or force majeure events.
Scheduled maintenance interventions are communicated in advance whenever possible and carried out during off-peak hours.
Guaranteed service levels (SLA) are provided only for the Enterprise plan and are subject to a separate written agreement.
The Provider is not responsible for the availability of third-party services integrated into the platform (AI model providers, hosting services, video platforms).
To the extent permitted by law, the Provider is not liable for indirect damages, lost profits, loss of data, loss of business opportunities, or reputational damage.
Except in cases of willful misconduct or gross negligence, the Provider's overall liability to the professional User is limited to the amount paid by the User in the 12 months preceding the damaging event; for the free plan, this limit corresponds to 100 euros.
No provision of these terms limits or excludes liability for death or personal injury caused by negligence, for willful misconduct, or for any other liability that cannot be limited by law.
For consumers, all guarantees and mandatory rights provided by the Consumer Code and Legislative Decree 170/2021 regarding contracts for the supply of digital content and services remain unchanged.
The User agrees to indemnify the Provider from any claims, actions, or requests for compensation made by third parties as a result of the uploaded Content, the use of the platform in violation of these terms, or the infringement of others' rights, including reasonable legal fees.
The User can cease use at any time by deleting their account from the Profile area. Deletion results in the permanent cancellation of QR codes, uploaded files, and statistics, with no possibility of recovery.
The Provider may suspend or terminate the service in case of violation of these terms, non-payment, order from authorities, or risk to the platform's security, notifying the User and, where possible, assigning a deadline to remedy the situation.
In case of service termination by the Provider without fault of the User, any fees already paid and unused will be refunded.
After termination, data is retained for the period indicated in the privacy policy and then deleted or anonymized.
The Provider may modify these terms for technical, regulatory, or organizational reasons.
Substantial changes will be communicated with at least 30 days' notice via email or through a notice in the reserved area. If you do not accept the new terms, you can withdraw without costs within that period; using the service after the changes take effect counts as acceptance.
Anyone who believes that a public page hosted on ScanEron contains illegal material or infringes their rights can send a report to info@scaneron.com indicating the page address, a description of the contested content, the reasons for the report, and their contact details.
Reports are handled promptly. The Provider informs the reporter of the outcome and notifies the content owner of any removal, who can file a complaint using the same contact details.
The Provider may assign the contract to third parties in the event of corporate transactions, notifying the User, who may withdraw if the assignment results in a deterioration of the terms.
No party is liable for non-fulfillment due to force majeure events, such as natural disasters, widespread network interruptions, authority measures, or conflicts.
These terms are governed by Italian law.
For disputes with professional Users, the exclusive jurisdiction is the Court of Vicenza.
For disputes with consumers, the competent judge is the one in the consumer's place of residence or elected domicile, if located within the territory of the State, pursuant to art. 66-bis of the Consumer Code.
The consumer can resort to mediation bodies and alternative dispute resolution mechanisms provided for in articles 141 and following of the Consumer Code.
The European online dispute resolution platform (ODR) is also available at ec.europa.eu/consumers/odr.
The invalidity of a single clause does not affect the validity of the remaining provisions.
Tolerance of a non-fulfillment does not constitute a waiver of rights.
For any communication regarding these terms: Bertoncello Stefano, Via San Giuseppe, 24 — 36060 Romano d'Ezzelino (VI), Italia — email info@scaneron.com.
The professional User, by continuing to use the service, declares to specifically approve the clauses of articles 5 (fees and renewal), 7.2 (indemnity for uploaded content), 7.3 (immediate suspension and removal), 7.4 (third-party data), 12 (service availability), 13 (limitation of liability), 14 (indemnity), 15 (suspension and termination), 16 (changes to the terms), 18 (assignment of the contract), and 19 (competent court).
This approval does not apply to consumers, for whom the mandatory legal protections remain in place.
Terms · Privacy
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